Telus says phone and wireless service restored after outage in Ontario and Quebec
A company spokesperson said a small number of Eastern Canada calls were interrupted Thursday morning and that 911 remained fully operational.
By David Ellis · Published · 1 min read
UPDATE: Telus says phone and wireless service has been restored after an outage that disrupted calls in parts of Ontario and Eastern Canada, including Quebec, on Thursday.
In a statement Thursday, a Telus spokesperson said a "small number" of calls in Eastern Canada experienced interruptions in the morning. "All services have been restored, and calls to emergency 911 services remained fully operational," the company said. Telus said customers in Western Canada were not affected by the same Eastern Canada disruptions.
Earlier Thursday, Telus's support account on X said there was an outage "impacting multiple communities in Ontario as well as Eastern Canada," and that network engineers were working to restore service. The company directed customers to its Service Status page for updates. At midday, the company had also said some customers might not be able to reach 911 from a mobile phone while the outage continued.
As of Thursday evening, The Banner found no public advisory from Grey-Bruce police or county offices about the outage. Customers who still have trouble should check Telus's Service Status page for any local issues.
This story was updated at 6:05 p.m. to report that Telus says service has been restored. An earlier version said the outage was ongoing.
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